It was working fine, then suddenly the head stopped spinning. The Sasquatch took a look at it and figured that probably the drive shaft was broken (the part inside the long tube that's between the engine and the head).
I was afraid that would be a pricey repair, so I started looking around on the Stihl website in case I had to buy a new one. You can't order online but you can read about the features of each model.
While I was looking at the website, I noticed "Lifetime Drive Shaft Warranty "
HUH! Could it be real?
I took my trimmer back to the place I bought it to have them look at it.
|they are a Stihl dealer|
I asked them about the warranty, but they wouldn't say yea or nay...but I knew what I read on the website and left it there for repair.
A week later, they called with the good news! It was a broken drive shaft and they had it repaired and ready to pick up.
A couple of four legged customer service reps there...
All parts and labor were covered under the warranty. It didn't cost me a cent!!
And they even cleaned it up for me...
I am really impressed with Stihl as a company...offering such a good warranty.
I was sort of disappointed that I didn't get to buy a new trimmer though. I had my eye on a straight shaft one. People seem to prefer them over the curved shaft ones like mine.
I am happy, though. Now, back to trimming!